Join here to start your scent journey! Once you add your email address we will send you a confirmation email.

• Every £1 / $1 / €1 spent on joloves.com = 1 red dot 
• Earn 20 Red dots when you create an account 
• Enter your birthday and receive 20 Red Dots 
• Sign up for SMS Marketing and receive 20 Red Dots 
• Spend £300 or more on a single order and receive 100 Red Dots 
• Place 3 orders over £80 and receive 50 Red Dots 
• Refer a friend to shop at Jo Loves and receive 50 Red Dots 
• Follow @JoLovesOfficial on Instagram and get 20 Red Dots 
• Leave a Product Review and receive 20 Red Dots 

Once you are a member of the Scent Artist Club, for every 100 Red Dots you earn, you’re eligible for a £5 voucher to spend on www.joloves.com. Vouchers increase in increments of 5, as illustrated below: 

• 100 Red Dots = £5 Voucher 
• 200 Red Dots = £10 Voucher 
• 300 Red Dots = £15 Voucher 
• 400 Red Dots = £20 Voucher 
• 500 Red Dots = £25 Voucher 

As soon as you generate enough Red Dots to qualify for a voucher, they will appear at checkout in a drop-down list, and you can choose how much you want to use in that transaction. There is a £30 minimum on your order if you want to use a voucher. Please note, vouchers expire after 12 weeks.

Your Red Dot balance will determine your Scent Artist Club Tier. As of Monday 6th January 2025, there will be five Scent Artist Club Tiers under the below names:   

• 0 - 249 Red Dots = Scent Explorer 
• 500 - 749 Red Dots = Scent Adventurer 
• 750 - 999 Red Dots = Scent Pioneer 
• 1000 – 1999 Red Dots = Scent Artist 
• 2000+ Red Dots = Scent VIP 

Tiers are valid for 12 months from the date you entered that tier.  

Your Scent Artist Club tier will be valid for 12 months from the date you entered that tier. During this 12-month period, you’ll need to earn the qualifying number of Red Dots to remain in that tier, or you’ll risk being downgraded a tier.  

If you do not earn enough Red Dots within a 12-month period, you will be moved into the correct tier, depending on how many Red Dots you have received. If you are a Scent Pioneer and only earn 100 Red Dots in a 12-month period, you will be downgraded to Scent Explorer. 

You can view your Red Dot balance by signing into your Jo Loves account and selecting Scent Artist Club - your Tier level, Red Dots, Vouchers and Rewards History will show here. 

Your Red Dots expire 12 months from the date they are accredited to your account.

You have 12 weeks to redeem your credit. Expired vouchers cannot be reissued.

To receive your birthday reward, you must be opted in to our email communications. We can only send your reward if you’ve added a valid date of birth to your account at least 14 days before your birthday. To check if we’ve got your birthday please click here.  

If we don’t have your birth at before your birthday, we may not be able to send you your code.  

We aim to email you with your exclusive reward on your birthday.  

The code to redeem your birthday will be displayed in your birthday email from Jo Loves, and in any birthday reminders we send you throughout the month. 

This code is redeemable once at any point during your birthday month. In your birthday email you will receive a unique link that will send you to a page with your gift, you must add this to your basket and then apply your code at checkout.

Please contact Customer Service here if you have not received your birthday email or have a query about your code.

We will email you when you have a valid Gift from Jo promotion available. All Scent Artist Club gifts are listed below. Please note, gifts available to you are dependent on your Red Dot Balance. 

• Happy Birthday Gift (valid for all tiers) 
• Welcome to Tier Gift (valid for Scent Adventurer, Scent Pioneer, Scent Artist & Scent VIP tiers) 
• Surprise Gift from Jo (valid for Scent Pioneer, Scent Artist & Scent VIP tiers) 
• Christmas Gift from Jo (valid for Scent Artist & Scent VIP tiers) 

You can contact us by telephone on +44 (0)20 7730 6091 from 9:30am to 5:30pm GMT Monday to Friday. Alternatively you can email us at advice@joloves.com.