You may return items bought at joloves.com in their original, unused and saleable condition for a refund within 28 working days from receipt. This excludes personalised items which cannot be returned unless faulty.

Please follow the steps below to return any unused products. The cost of the return label (£3.50) will be deducted from your refund:

1. Locate Your Order Number: If you have a Jo Loves account, sign in and find the order you wish to return. For guest orders, check your order status to locate the necessary information.

2. Start a Return & Print Your Return Label: Once you have located your order, click on "Return Order" and follow the provided instructions to print your return label. You will receive an email with tracking information and a copy of the label for your records. Alternatively, please visit the following page: Start a Return

3. Affix the Return Label: Pack your items securely and tape the package closed. Attach the return label, ensuring you remove or cover the original shipping label. Your package is now ready to be dropped off at a post office or parcel shop.

If you received any complimentary items with your order, these will need to be returned as well.

We cannot accept liability for returned goods lost or damaged in transit.

If your Jo Loves product is within one year of purchase and becomes faulty, please contact advice@joloves.com for assistance. We will unfortunately not be able to refund past this date.

If the items you receive do not match what you ordered, or something has been delivered to you that you did not order, please notify us immediately by contacting Customer Experience (advice@joloves.com) within 14 days of receipt so that we may check your order. We will then arrange to collect any incorrect items from you and/or organise for any previously missing or replacement items to be sent to you free of charge.

If your item has been damaged in transit, please contact us immediately and provide photographic evidence via email or post within 14 days of receipt. If on receipt we conclude that the damage was caused in transit, we will replace the item for you.

If a refund is actioned by us, subject to these conditions, your payment for the goods will be refunded as soon as possible by the original payment method, no later than 14 working days after we have received the goods.

For items bought in store, we are unable to accept returns for any reason except a fault with the goods. If you find that your item is faulty, please bring it to the shop with proof of purchase, and we will process your refund.

Please note that proof of purchase is necessary to process a refund. Please note that you cannot return any personalised product unless faulty.