The following terms and conditions apply to and govern the Jo Loves Scent Artist Club.

These terms and conditions, together with our website T&Cs and our Privacy Policy apply to the Jo Loves Loyalty Programme (the "Programme") and govern the relationship between Jo Loves and you. Signing up for the Programme will constitute acceptance of these terms and conditions.

All Programme applicants must be individuals aged 18 years or older. Members will be able to update their personal details online at joloves.com Members may opt out of direct marketing or request deletion of your personal data held by us in accordance with our Privacy Policy.

The Programme is only for personal and consumer use. Red Dots can only be earned, held, or transferred as set out in these terms and conditions, or in the terms relating to any promotions and offers related to the Programme, and may not be earned, held or transferred, or otherwise traded in any other way.

We reserve the right to suspend or to terminate any Member's Programme account if, in our sole discretion, we consider that the Member has breached the terms and conditions, supplied false or misleading information, or acted improperly or in an abusive, defamatory, criminal, or offensive way to any other Member or to our staff.

Members will accumulate Red Dots when they make qualifying Jo Loves purchases or complete qualifying actions. Red Dots expire on a rolling year. Red Dots will expire 12 months after the latest interaction with the loyalty programme.

Tier 1: Scent Explorer - 0-249 Red Dots

· Red Dots earned per £1/$1/€1 spent = 1 Red Dot

· Priority access to new launches and events

· Birthday Gift with next order

Tier 2: Scent Adventurer - 250-499 Red Dots

· Red Dots earned per £1/$1/€1 spent = 1 Red Dot

· Priority access to new launches and events

· Birthday Gift with next order

· Welcome to Tier Gift with next order

· Gift for customer and referee for every person referred

Tier 3: Scent Pioneer - 500-999 Red Dots

· Red Dots earned per £1/$1/€1 spent = 1 Red Dot

· Priority access to new launches and events

· Birthday Gift with next order

· Welcome to Tier Gift with next order

Tier 4: Scent Artist - 1000-1999 Red Dots

· Red Dots earned per £1/$1/€1 spent = 1 Red Dot

· Priority access to new launches and events

· Birthday Gift with next order

· Welcome to Tier Gift with next order

· Surprise Gift with next order

· Christmas Gift*

Tier 5: Scent VIP - 2000+ Red Dots

· Red Dots earned per £1/$1/€1 spent = 1 Red Dot

· Priority access to new launches and events

· Birthday Gift with next order

· Welcome to Tier Gift with next order

· Surprise Gift with next order

· Offer free samples for new product launches

· Christmas Gift*

*Christmas Gift from Jo: please note that only customers who reach these tiers by the 1st of November will receive this gift.

Gifts are subject to availability.

The following terms shall apply to every Member's accumulation and use of Red Dots: if a Member is given a refund or other financial adjustment on any transaction, the Red Dots awarded on the transaction will be adjusted accordingly. You can check your Red Dots balance at any time online. Red Dots have no cash value.

The following terms shall apply to the redemption of any Red Dots: Members can redeem Red Dots in-store and online upon reaching the qualifying level; a £50 voucher will be credited to your account for every 100 Red Dots a Member acquires. Any Red Dots that were accredited to a Member's Programme account will be lost if the Member's Programme account is terminated or the Programme is closed.

Jo Loves employees, sub-contractors and/or their agents may not participate in the Programme. We may terminate any Member's Programme account should the account be inactive for a period of 24 months or more. A Member can terminate his or her Programme account at any time online at joloves.com or by notifying us by email at advice@joloves.com.

Account information will also only be available to Members online at joloves.com. We will correct an account if it is shown to our reasonable satisfaction to be wrong but, unless there are clear records showing this, our decision is final.

Red Dots are personal to an account and cannot be transferred or combined with another account to redeem a reward.

Jo Loves may amend the Benefits it offers Members at any time.

By registering for the Jo Loves Loyalty Programme you have the option to agree to us contacting you by e-mail, post or telephone with promotional offers, competitions, news and updates. We process your data in accordance with applicable laws and in accordance with our Privacy Policy and our website T&Cs.

We cannot be responsible for any unauthorised use of Red Dots.

These terms and conditions may change and Members will be deemed to have accepted the updated terms and conditions when they go online at joloves.com. As such we strongly encourage you to review these terms and conditions from time to time.

We may suspend or terminate the Programme at any time at our sole discretion and for any reason. In such event, Members will be notified and all accounts will be suspended or terminated.

The limit of our liability under these terms and conditions will be exclusive to a Member who suffers a direct loss as a result of our breach of these terms and conditions and in those circumstances, our sole liability will be to credit to the relevant Members. Programme account such Red Dots as may have been wrongly deducted or should have been credited but were not. Nothing in these terms and conditions shall operate to limit any liability we may have for death, personal injury or fraud. These terms and conditions shall prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.

These terms and conditions and any dispute, claim or non-contractual obligations arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the law of England and Wales and you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms and conditions or their subject matter.